Case study NatWest Group Energy Management

NatWest Group adopts a data-driven approach to energy management

Natwest Group was searching for a comprehensive approach to managing energy performance and environmental reporting.

The challenges.

In 2016, Natwest Group [formely RBS] was searching for a comprehensive approach to managing energy performance and environmental reporting. The company aimed to:

  • Reduce energy consumption and cost
  • Improve data quality and reporting accuracy.
  • Improve engagement with both internal and external stakeholders

Natwest Group was looking for assistance and tools to enable them to adopt a data-driven approach, the back bone of which would be reliable and robust data. Their incumbent systems and approaches which included a reliance on spreadsheets, multiple data systems and suppliers, were leading to slow reporting and problems with data integrity.

The Natwest Group is a UK-based multinational banking and financial services company headquartered in Edinburgh with circa 2,776 sites in the UK including retail branches, data centres, processing centres and offices. Natwest Group [formerly Royal Bank of Scotland plc] has made great strides in their goal of being a sustainable bank and been the recipient of numerous awards, such as Sustainability Team of the Year in 2017 and specific recognition for their staff engagement programme.

Circle sky;

Tackling climate change is one of the biggest challenges of our time and for NatWest Group it’s central to our purpose-led strategy. As the leading bank in the UK for business customers, and one of the largest for retail customers, we have a significant responsibility, and the ability, to encourage, enable and lead the way in helping people across the UK to transition to a net zero carbon economy.

While we understand we have to think long term, we also know that we must act now, and NatWest Group is determined to play a leading role in tackling climate change and helping our customers do the same. Which is why we’re providing customers the option of choosing to receive their bank statements digitally to help reduce CO2 emissions. The work that EcoAct, a leading provider of climate solutions, has undertaken, demonstrates how, if we all make small changes, we can work together towards tackling the climate challenges we face. Switching from monthly paper statements to digital statements is a simple, secure and smart way for our customers to access their bank statements while creating a long term sustainable environment that enables customers and communities to thrive.


The solution: An innovative partnership

Natwest Group’s challenges were addressed using an innovative combination of a dedicated services team using industry-leading data and analytics software.

EcoAct were able to offer the full complement of services but also a unique proposition: an embedded team within the Natwest Group organisation. With this model, energy, data and reporting services are consolidated into one set of expert managers sitting in the Bank’s own team, uniquely placed to understand the day-to-day challenges and work alongside the Natwest team to achieve their goals. The software platform captures and analyses data from over 5,000 locations in 57 countries, facilitating expense management, reporting and energy management tasks.

Natwest’s foresight in deploying this innovative embedded service and software solution has seen improvements in efficiency and large commercial returns for Natwest Group.

The result

  • Investment in the technology and the embedded team has realised a total of £2.4million in savings and cost avoidance during the initial 11-month period.
  • A more efficient billing validation process has resulted in over £1.8 million in billing related cost avoidance.
  • A reduction in energy consumption through more effective management of systems has supported the Bank in being on track with their energy reduction targets.
  • Insightful exception reporting has realised at least £128,000 of energy savings beyond their business-as-usual energy savings so far.